Troubleshooting


I can't connect my MT4 account via the FX Junction bridge

I you followed the procedure (both Automatic and Manual) outlined in the section "Account and Bridge Linking" and your bridge still cannot connect, you might try the following steps :

  • Verify that you installed the latest version of the bridge. To make sure, download the new version from the "Account and Bridge Linking" section
  • Try to install the terminal and bridge on another desktop/ VPS system
  • Temporarily disable any anti-virus that might be hampering the communication
  • Temporarily disable any firewall that might be hampering the communication

I can't see my trading activity or performance stats

If you've already downloaded and installed the FX Junction Bridge, but cannot see your trades or stats in your profile, please make sure your MT4 account has your complete account history loaded.

1) Click on the Account History tab in your MT4 platform.

2) Then, right-click anywhere inside the window and select "All History". This will download any missing trading history from your broker.

NOTE: Please scroll through your account history to make sure it is complete - you must be able to see the initial deposit. If you cannot see this information, your broker may have deleted it from their server and thus your account cannot be used.

After following the step above, re-attach the FX Junction Bridge (EA) onto any chart (only 1 chart). If the status reads - "Monitoring...", account synchronization has finished. You should be able to see your trades and stats in your profile.


My account is not updating, what should I do?

Most problems can be solved by simply re-attaching the FX Junction Bridge (EA) to a chart.

Simply drag and drop it onto any open chart and enter your FX Junction login details in the inputs. You cannot load any other EA onto this chart, also please refrain from changing the timeframe or other settings for this particular chart. It is best to minimize the chart window to keep it out of your way while trading.


Help! I forgot my password

You can reset your password by visiting the login page. Click "Forgot Password?" and enter your email address. Your new password will be emailed to you right away.